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Quality Assurance Audit
Forum topic

Hello,  I am starting a Quality Assurance Audit and I am wondering if anyone is willing to share their Quality Assurance Audit Program and ICQ with me?  Your input would be appreciated. Thank you,Beata NachajskaInternal AuditorPSFCU

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Policy for Courtesy Pay and "Payday lending"
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Hi,does anyone have a policy for either Courtesy Pay or payday lending? (well not really payday lending, we call our product "Salal Ready Cash" but it is virtually the same thing in my opinion! The examiners have asked for both of these prior to their visit and we have neither...thanks for any help.

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File Maintenance & Supervisor Override Reports
Forum topic

Hello,  I am starting a Supervisor Override and File Maintenance Audit and I am wondering if anyone is willing to share their Audit Program and ICQ? You may send an email to [email protected].  Your input would be appreciated. Thank you,Nina Johnson

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Got HR Audit?
Forum topic

Hello,I'm doing my first HR audit and am using the NAFCU guide as a reference(nothing in ACUIA). Has anyone lucky enough to have done an HR audit used any other reference guide to help write it? Thank you! 

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IT - Physical Security
Forum topic

I'm starting an IT Physical Security audit. If anyone could share their audit program it would be greatly appreciated! Thanks

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Employee Exit Meetings/Interviews
Forum topic

Hello, I am pretty sure this has been discussed previously however I was unsucessful in finding any suggestions.  I was wondering if any of your credit unions do exit interviews with employees who are leaving the CU? If so, when is this done? Who is involved?

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Collections - GAAP vs. Reasonableness
Forum topic

I just wrapped up a hefty look into our collection practices and one part wasn’t sitting well with me.

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Online Account Opening
Forum topic

Hello,I am looking for some guidance for reviewing our Online Account Opening procedures, does anyone have an ICQ or Checklist to share? I would like to incorporate it into our New Membership Audit. thanks,T

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Per Diem- Expense Report Policy
Forum topic

I am looking for a policy addressing “Per Diem” on expense reports. What do you allow and what is not allowed?  We are looking at changing our procedures for Board of Directors and Employees. You can email to me; [email protected]Thank you, Julie Haug  

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Per Diem- Expense Report Policy
Forum topic

I am looking for a policy addressing “Per Diem” on expense reports. What do you allow and what is not allowed?  We are looking at changing our procedures for Board of Directors and Employees. You can email to me; [email protected]            Thank you, Julie Haug  

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