We recently switched to Open Solutions as our core processor. It tracks all activity (inquiries included) on an account, which is great unless we want to review an employee's account without them knowing. Open Solutions says that this cannot be changed. Has anyone come across this issue in their own system and figured out a way to stay hidden? Or should we even worry about it?
I've just been asked to look at our new Business Account process. I know what I would like to have as a process of establishing new memberships but I want to be able to compare apples to apples. Please contact me if you would be willing to send me your new account setup prosesses for business accounts. I would be glad to send you ours in return.I'm looking to see if we missed anythingThank you
My Q: How often does your credit union revise your Business Continuity Plan. I am working on the IT General Control Audit. I work for Heritage Trust Federal Credit Union. Like most companies, the employee roster constantly changes. My organization updates its Business/Continuity Plan yearly. However, the employee roster and contacts are outdated. So, I was interested in how oftern other credit unions were updating their Business Continuity Plans. thanks.
I haven't been out on the forum for awhile and I scrolled a few pages back and did not see a subject on form management. Does anyone use a form management software? If so, can I have your feedback about it. You can email me directly at [email protected].Thank you,Christina
From our last external IT audit, it was recommended that there be a review of Institution password standards and controls. I'm attempting to build this program and was curious if anyone else had something I could use as a building block? Thanks
Does anyone have risk assessments they have completed for each of their branches? Thanks.
Hi all! We are planning to outsource for a Fair Lending audit this year. For those who have had one done, who performed the audit (and were you satisfied with the service provided)? Thanks! Lorraine
What title does your credit union use for the top position within the Internal Audit Department?
Our AVP of Lending has asked me to consult with this group on deferred student loans and debt ratio calculations. Specifically, does your credit union exclude or include deferred student loans when calculating debt ratio for loan products. If you include the deferred loan, how do you calculate the payment . (We currently exclude the debt, but are now rethinking that procedure). Your feedback is greatly appreciated! Many thanks! Email is [email protected]
Hello, I am the Internal Auditor for a state chartered credit union in Los Angeles California. We are in the process of reviewing and updating the procedures for our Member Identification Program and have encountered a few stumbling blocks. There is some debate over the documentation requirements for new membership eligibility. We do not ask for proof of eligibility, nor do we document the details, when our members join the credit union (even if they qualify through school or their place of worship). Does your credit union document the source of eligibility for membership?
