If your credit union allows the funding of new account opened online via ACH, I am interested to know if you have a maximum dollar amount for this. Also, are there other controls you have in place to mitigate fraud (e.g. member cannot withdraw the funds for a certain time period)? Right now, my credit union has a very low dollar amount limit, but we are looking to increase this especially for the opening of certificates.
Hello,
Does anyone have an Online Loan Payment/Digital Loan Payment Risk Assessment they would be willing to share? Anything will be greatly appreciated. Thank you for your assistance.
Steve Selby
Can anyone on the DNA core system recommend a data mining tool? We currently use Arbutus which we loved for Summit but are looking to see if there are other DNA users out there with suggestions. Thank you, Nikki
Does anyone have an audit program that addresses the Operations Department statement areas? Specifically, statement processing, e-Statements and Tax Statement processing.
Would anyone be willing to share their opening process/procedures specific to when the opening employees are using a ride share service?
Does anyone recalculate APR on Real Estate Loans? If so, what calculator do you use and trust?
I am looking to see if anyone has resources they use to assist with the onboarding of Supervisory/ARC members? Articles, webinars (bonus if they are free), etc.
Thanks!
Brittany
Does anyone have a Quality Control/Quality Assurance job description they would be willing to share? Thanks!
Hello!
Our core processor is Symitar Quest. Management and above have the ability to provide overrides on transactions. When the override is remote there are comments posted however the comments do not save to the override report.
How does everyone else audit the override function?
Thank you in advance!
Shannon Holton, CAMS,CCUIA
Houston Police Credit Union
For those of you who mange both internal audit and compliance, do you mind if you share your contact information so I can discuss the department structure?
You can email me at [email protected]
Thank you
We are looking for a new IT auditor (we rotate every 2 years). We have used Crowe, TraceSecurity and CLA. We are looking at CastleGarde, SCA, E3 Technologies and Rivial. Has anyone had experience with them or recommend another auditor?
Good Morning,
Quick question concerning your ethics program/training.
I am interested in knowing which department, function, etc. is responsible for putting together an ethics program and conducting ethics training in other financial institutions.
Thank you,
Melissa Sanders
Good afternoon,
Does anyone at their credit union have a quality assurance or quality control department separate from their IA department? If so, who does that department report to? What is that department responsible for?
Feel free to email me ([email protected]) or call me to chat (352-335-9090, extension 10108).
Thank you!
I am currently looking at our Esign procedures and trying to audit compliance with them. Can any one share the following with me:
1. How does your CU determine if the member signed the form from their own device? How do you audit for compliance?
2. How is the signed form captured and retained in your system?
Thanks!
Susan
Good Afternoon All,
I am in need of guidance from any of you whose credit union uses Fiserv DNA as your core processor.
Are you able to block your employees from pulling up their family member accounts in DNA? If not, have you created a work-around to identify when employees access their family member accounts? Or do you have some other type of control in place?
I'm looking to add to our internal audit surrounding the debit card and ATM card disputes process at our credit union. Can anyone share a sample audit program?
Thank you,
Heather Lee
Good afternoon,
I am interesting in speaking with folks whose CUs retain the membership par value in a GL (rather than holding in the member's regular share account).
My email address is [email protected] and my direct phone is 910-487-8211
Thank you.
Margaret "Heidi" Fry-Nolte
Good afternoon,
Visa Account Updater (VAU) enables the electronic exchange of account information (card numbers, expiration dates, closed accounts, etc) updated by participants for recurring payments and credentials-on-file (aka card-on-file) transactions among participating Visa card issuers, acquirers and qualified account-on-file merchants. Beginning October 2017, Visa required all FIs to participate in their Visa Account Updater Service (VAU).
Hi,
I'm looking to improve my Internal Controls Audit, and am looking for suggestions or checklists/ audit programs anyone is willing to share. If you could send it to [email protected] that would be helpful.
Thanks!
Hoping someone might be able to share their audit program/steps regarding the SAFE Act. Thanks - Mike Hill
We are looking to see if someone could recommend providers that could conduct ATM Safety Evaluations for financial institutions.
Do any of your CUs have software that you use for the quality control process? I am hoping we can automate some of the process of selecting items for review, asking for responses and reporting the findings. I have just started looking and wanted to see what is in use and how people feel about the products.
Thank you.
How are you currently handling past due audit issues, and issues that continue to receive due date extensions without evidence that the issue is being worked on? We have had a couple of issues receive multiple due date extensions with the only comment being 'I haven't had time to work on it'. I'm wondering what other FI's are doing to reign in this type of activity. Do you have procedures or parameters to deal with this, such as giving a number of due date extensions that management can utilize at their discretion before being reported past due?
Thank you.
Has anyone engaged a third party to complete a CECL validation?
If so, can you share your experience? If the engagement is not yet complete, will you share who you obtained bids from and any feedback from obtaining bids?
Feel free to email me - [email protected]
Any feedback is MUCH appreciated!
Thank you!
Does anyone have an IT Audit/Penetration Testing RFP that they would be willing to share? I need to send out proposals and I would love a template to work from.
If so, please send to [email protected]
Thanks in advance!
Lori Wagner, CPA, CGMA
Internal Audit Manager
Members First Credit Union
989.245.4100
