We have run into several situations this year, where we determined the teller had forced balanced. Our system (Symitar) shows on the teller balance sheet how much they "should" have in each particular denomination. We know for a fact that in one instance, the teller simply copied the system totals into their blank fields (where they should enter their counted amount).Do you have a process in place to prevent this? Our new CEO suggested we require teller cash drawers to be sold back to the vault weekly or monthly. Currently there is no sell back procedure; we conduct surprise counts on a regular basis (several/mo).Are your teller cash drawers physcially sold back to the vault? If so, how frequently? thanks Sherry Wenger,Interra CU, [email protected]
December 12, 2013 - 12:03pm
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