February 26, 2013 - 10:08am
#1
Our Member Service Reps have the ability to open new accounts as well as perform teller transactions (as backups to the tellers). We currently require the MSRs to process the account opening using a "non-cash" drawer so that the transactions are segregated (use "cash" drawer for monetary transactions). However, as a result of a recent system upgrade, the process of signing on and off of the respective drawers has becoming inefficient - it literally takes almost 10 minutes. For those credit unions that also have dual purpose service representatives, what mitigating controls have been implemented to reduce the risk of fraudulent activity?
