March 23, 2015 - 1:12pm
#1
I am interested in hearing from everyone on their CU's process for handling returned mail. We are currently looking at our process and looking for a more efficient way to handle these items. What department processes all of your returned mail and what steps do you take regarding the bad address? And specifically who handles your returned debit cards? Our cards are mailed by a third party but if undeliverable are returned to our main office and sent to our Accounting Department for processing and safe keeping. We are thinking this is no longer a best practice and are looking to see what others are doing. Any input is greatly appreciated. You can respond here or directly to me at [email protected]. Thanks!
