May 8, 2012 - 8:52am
#1
Our system automatically records all calls. When we answer the calls at the Call Center we do not disclose that the phone is being recorded and or monitored. From time to time, upper management will listen to both employee and Call Center phone conversations. Legally, do we need to disclose that the calls are being recorded? If so, where can I find more reading material? Thank you in advance. [email protected]
