For those of you that have online account opening, when a member orders a Debit Card through this process and electronically signs the application, do you take any extra steps to obtain an actual signature for the Debit Card application? Right now, on the ACCOUNT level, we are taking the extra step to obtain the member's signature on an actual Signature Card. The operations department (who orders the debit card) keeps a file in order to track the sig card down, copy it, and attach it to the debit card application portion of the online acct form. I'm thinking this is unecessary work because the documentation for the debit card already has the electronic signature on it, and the signature they are obtaining is for the ACCOUNT agreement. Any thoughts or recommendations would be appreciated!
January 19, 2012 - 12:12pm
#1
