August 13, 2013 - 9:16am
#1
Mary Swaney
What are your procedures to change a due date on a loan? Can any loan officer/Branch manager complete the maintenance to change? Do you require the member to sign documentation confirming the change or will you accept a phone request and just a simple note on the loan stating member requested change? Also, do you have a centralized lending department that handles all underwriting/decisions/documentation preparation for loans?
Thank you!
