This question is regarding complaints received from NCUA's Consumer Assistance Center.
In the past, if NCUA determined no action needed to be taken for a complaints (no response needed from the credit union), these complaints were not emailed to us (however we could see them when logged in their website). We got a complaint earlier this month from them which stated, "The NCUA Consumer Assistance Center reviewed the attached correspondence. We determined that the correspondence does not involve a consumer financial protection law. Therefore, we are forwarding the correspondence to your attention and closing our file for this specific complaint. You are not required to respond to the NCUA Consumer Assistance Center regarding this complaint."
We spoke with NCUA and they said they are now providing all complaints to us, even if no response is required so we are aware of what was received. We are trying to figure out whether these complaints should still be provided to the Supervisory Committee or not. If they are provided, then does management need to provide a response regarding how these situations was rectified, even though a formal response is not required to be sent to the person who complained or NCUA?
