November 1, 2017 - 11:09am
#1
With the CFPB and NCUA becoming more and more sensitve to member's complaints, I was wondering if anyone has policy/procedures/guidelines on how complaints are funneled to a central department/person (verbal versus written), how they are categorized as "complaint" issues as compared to comments or "whines", and where this responsibility lies within the org chart.
Steve Linman, Internal Audit Manager, AltaOne FCU $650M, [email protected]
