March 19, 2018 - 9:40am
#1
During our Fair Lending Audit, the external auditors included in their report we need to create a centralized location for member complaints/communicatins. This would need to include communications which come into our branches, our call center, the Supervisory Committee, NCUA, etc. Do any of your credit unions have a way of centralizing this information? The best method we have come up with is an Excel spreadsheet.
