January 25, 2021 - 3:27pm
#1
Hello All,
Recently I conducted an audit of our Card Services department mostly focused on the debit card dispute/fraud claim process. Currently the entries for provisional credit, working of the cases, rebuttals, removal of provisional credit, etc. is all handled by our Card Services department. Our CEO wants to find some way that the Accounting department gets involved with the entries and/or balancing of the claims general ledger. I’m struggling with coming up with something that does more than just have appearances of dual control.
I’d be curious how other financial institutions handle this so that we could possibly implement something similar.
Thank you!
Courtney Wheeler
CSE Federal Credit Union
